GENERAL:
Except for the extenuating circumstances described below, we provide a 30 days, no questions asked return policy. Simply Email us(admin@tobacco8.com) to arrange a return/refund.
TOBACCO:
We will only accept refunds on tobacco if the tobacco you receive is not the tobacco you have ordered, in which case only unopened containers will be accepted for return and refund within 3 days of receipt, or if there is a physical problem with the tobacco itself, such as mold. Bulk tobacco may not be returned due to health concerns. Please make sure you are ordering what you actually want.
PIPES:
International Returns Marked “Refused” or “Unclaimed”:
If you refuse to pay your local duty or tax, and the carrier bills tobacco8.com for the unpaid charges, we will subtract this amount and any return shipping fee from your return credit once the order is back. No refunds will be given for items that are seized or abandoned at your local customs office. There will be no refund for damaged products on return orders that are marked “Refused” or “Unclaimed.” We reserve the right to charge a 15% restocking fee for any international order that is returned to us because it was refused or unclaimed. The original shipping fee is non-refundable.
We reserve the right to refuse refunds for damaged or unsalable merchandise if you refuse the package or customs refuse the package. We reserve the right to charge a restocking fee on all other international returns where we consider the reason for the return outside the normal course of business.
WE DO NOT ACCEPT RETURNS ON THE FOLLOWING:
Pipes that have been smoked, altered, or repaired in any way.
Tobacco tins with broken or removed tamper-proof seals.
Need help?
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail: admin@tobacco8.com